What is your current dispatch time?
Our current dispatch times can be found on the header of our homepage, along with any additional important information.
For orders placed before 12pm, day 1 of our turnaround time starts from the date of ordering. For orders placed after 12pm, your turnaround time starts from the next work day following your order.
We will always endeavour to get your orders packed and posted within our stated timeframe however there may be times when delays occur, in this instance you will be notified by email and given the option to cancel your order and for a full refund.
What are your working hours?
Our office hours are Mon-Fri 9am - 7pm, although emails and communications may take place outside these hours. We are not in office during weekends or public holidays. We apologise for any inconvenience.